Sales Leader

Norman's Gift Shops, Inc. is seeking a highly motivated and customer-focused Sales Leader to join our team at our location in Shops at Kissel Village. As a Sales Leader, you will be responsible for providing exceptional customer service, driving sales growth, and leading a team of retail professionals.

Key Responsibilities

• Infuse our Customer CARE program into the store culture, driving retail sales by genuinely connecting with customers, building relationships, and earning their business.
• Believe that the customer always comes first and is the most important individual to our business.
• Meet store-specific Crown Rewards program enrollment goals on a consistent basis.
• Assist management in developing and training staff on new products and processes.
• Provide supervision and managerial support in the absence of the store manager and assistant store manager.
• Ability to learn and be efficient with our register system to ensure a positive and pleasant point of sale experience for customers.
• Utilize outstanding selling skills during customer interactions to build sales and drive customer satisfaction.
• Proactively learn retail product knowledge for all merchandise to use when selling to customers.
• Maintain and restock displays as directed by store management.
• Perform additional duties as assigned.

Requirements

• High School diploma, GED, equivalent or higher.
• Prior retail experience with supervisory exposure.
• Prior customer service experience.
• Ability to work a flexible schedule that meets the needs of the business, including events, holidays, evenings, and weekends.
• Ability to continuously stand/walk; frequently push/pull; occasionally bend/stoop/crawl/reach above shoulders/kneel; climb a ladder, and carry up to 40 pounds, e.g., fixture parts and cartons.

Benefits and Perks

• Flexible Schedule
• A lucrative 30% off shopping discount on merchandise purchased in our stores.
• Incentive contests throughout the year.

Norman's Gift Shops, Inc. is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally protected status.