Guest Services Ambassador
6 days ago
Job Summary:
We are seeking a skilled Guest Services Ambassador to provide exceptional customer service and support to our guests during events at our venue.
Key Responsibilities:
- Ensure a positive and welcoming atmosphere for guests by wearing a variety of hats and working in different areas of the venue.
- Usher, scan tickets, provide concourse customer service, greet, and assist with event day security.
- Offer directions and share information while creating a World-Class experience for our guests.
- Assist guests with ADA accessible seating sections and enforce building policies to maintain a safe environment.
- Manage foot traffic flow and check identification for age requirements for alcohol purchase.
- Be knowledgeable about arena emergency evacuation plans and operate magnetometers safely.
- Prevent or diffuse situations and maintain order while providing excellent customer service assistance to internal and external clients.
Qualifications:
- High school diploma or equivalent preferred
- Demonstrated ability to function in a fast-paced, high-pressure environment
- Experience in a public facility highly preferred
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Flexible schedule required, including long hours, nights, weekends, and holidays
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