Customer Service Team Member

3 weeks ago


Charlotte, North Carolina, United States Overhead Door Full time

Are you looking for a challenging role that combines customer service skills with technical knowledge? We are seeking a Customer Service Representative to join our team at Overhead Door in Houston, TX.

About the Role

We offer a competitive salary of $45,000 - $55,000 per year, depending on experience. As a Customer Service Representative, you will be responsible for supporting our service and installation departments, answering telephone calls, and directing them to the appropriate department.

Key Responsibilities
  • Process incoming and outgoing parts, including entering data into our computer system following a specific format.
  • Compare data entered with source documents to detect errors and ensure accuracy.
  • Process purchase orders, take orders from residential customers, and assist in scheduling and dispatching.
Requirements

To succeed in this role, you should have a high school diploma or GED, as well as one to three years of related experience or training. You should also possess strong mathematical, reasoning, and language skills, as well as proficiency in Microsoft Office.

We value diversity and inclusion in our workplace and strive to create a positive work environment. If you are passionate about delivering exceptional customer service and working in a fast-paced environment, we encourage you to apply.



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