Curriculum Director

17 hours ago

Waxhaw, North Carolina, United States The Learning Experience #325 Full time
Job OverviewAs a key member of The Learning Experience #325 team, the Curriculum Coordinator will play a vital role in driving the financial and operational performance of the Center. This dynamic leader will be responsible for applying business acumen to customer engagement and leading people, creating an environment where others can thrive.

Key Responsibilities:
  • Drive financial performance and productivity for all operational aspects of the center, ensuring seamless execution of business operations and people leadership.
  • Analyze and reconcile monthly P&L statements, creating action plans based on past performance and forecasted occupancy to inform strategic decisions.
  • Recruit and retain top talent, ensuring the center is fully staffed with high-performing teachers who embody the company's values.
  • Effectively manage labor, approving final work schedules to ensure optimal ratios and efficient use of resources.
  • Forecast future enrollment based on annual graduation rates, informing business development strategies.
  • Train new staff on curriculum, state, and sanitation protocols, ensuring compliance and excellence in education.
  • Manage center inventory, including office supplies, curriculum materials, and staff recognition items, to maintain a well-organized and efficient work environment.
  • Negotiate and manage vendor relationships, ensuring seamless facilities maintenance and technology support.
  • Plan events, spirit days, and other activities that foster a positive and engaging work environment.
  • Oversee all assessments, evaluations, trainings, and other educational initiatives, ensuring alignment with company goals and standards.
  • In partnership with the Center Director, conduct team meetings to communicate important information, set direction, and drive results.
Customer Engagement:
  • Execute marketing brand campaigns within the center, implementing local marketing activities to attract and retain customers.
  • Oversee the Work and Family program, building relationships with community and business leaders to drive enrollment and growth.
  • Utilize social media channels to engage with parents, foster a sense of community, and promote the center's brand.
  • Nurture leads through scheduling and conducting tours, following up with potential families to secure enrollment and drive business results.
  • Lead tours, highlighting key features of the center and maintaining strong connections with potential customers.
  • Maintain a deep understanding of the childcare offerings within the community, ensuring the center remains competitive and attractive to families.
  • Manage the lead tracking portal and customer database, ensuring accurate and up-to-date information.
  • Coordinate the registration process, maintaining customer and employee information in center systems.
  • Communicate effectively with families, including billing and newsletters, to build trust and drive retention.
  • Plan and manage the budget for parent pleasers, ensuring alignment with company goals and standards.

Qualifications:
  • 3+ years of experience in retail/store management, with cross-industry experience welcome.
  • Demonstrated leadership ability with a minimum of 2+ years of experience in a customer-facing sales setting.
  • Ability to leverage data to understand the business and make informed decisions.
  • Bachelor's degree preferred, but not required.

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