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Crisis Response Coordinator

2 months ago


Louisburg, North Carolina, United States Golden Acorn Casino Full time
Job Summary

We are seeking a highly skilled Security Operations Manager to join our team at Golden Acorn Casino. As a key member of our security department, you will be responsible for ensuring the safety and security of our guests, employees, and assets.

Key Responsibilities
  • Incident Reporting: Generate detailed written reports regarding security-related incidents, including customer, employee, and facility-related incidents.
  • Security Monitoring: Monitor and maintain the security department's radio communication system, as well as all alarm systems on property.
  • Emergency Response: Communicate with all departments and security personnel to ensure security preparedness in the event of an emergency or other situation requiring immediate attention.
  • Log Maintenance: Maintain accurate and thorough logs of all incoming and outgoing information.
  • Dispatch and Coordination: Dispatch security personnel and emergency medical technicians to various areas of the property as needed.
  • Lost and Found Management: Maintain a lost and found system to ensure the safe return of lost items.
  • Facility Knowledge: Maintain a working knowledge of the company's facilities and special events to advise guests and employees accordingly.
  • Employee Management: Ensure that all security employees are rotated sufficiently and that their required breaks are adhered to.
  • Customer Service: Ensure a maximum level of customer service and satisfaction throughout the property.
  • Information Flow: Facilitate the flow of information throughout the property by attending regularly scheduled departmental meetings.
  • Attendance and Accountability: Maintain a consistent and regular attendance record.
  • Key Management: Maintain a series of keys, accessing locked areas as necessary.
  • Age Verification: Accept identification from all persons who appear to be under the legal age to ensure compliance with state and federal gaming regulations.
  • Vehicle Operations: Operate company vehicles as directed.
Requirements
  • Education and Experience: High school diploma or equivalent required; minimum of six months in security, emergency response, or dispatch preferred.
  • Communication Skills: Excellent communication skills required.
  • Language Skills: Ability to read and comprehend documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure.
  • Reasoning Ability: Ability to apply common sense reasoning to a variety of situations.