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Valet Parking Operations Manager
2 months ago
PMC is seeking a highly skilled Valet Parking Supervisor to lead our team of valets and ensure exceptional service to our guests. As a Valet Parking Supervisor, you will be responsible for managing and directing the parking operation and staff, handling guest-related concerns, and maintaining a safe environment for associates and guests.
Key Responsibilities
- Manage, direct, and oversee the parking operation and staff.
- Handle guest-related concerns, questions, claims, and service issues.
- Ensure associates follow proper attendance and timekeeping procedures.
- Conduct required staff meetings, communicating pertinent daily information before each shift.
- Maintain a work-friendly atmosphere and a team environment.
- Communicate effectively with associates, guests, and managers.
- Conduct proper tip handling, including shift cuts, tip share, and reporting.
- Anticipate guest needs, resolve issues proactively, and exceed expectations.
- Supervise valet team to ensure proper key handling and safe, efficient parking/retrieval of vehicles.
- Follow proper procedures for associate or guest incidents/accidents.
- Maintain a safe environment for associates and guests.
- Other duties as assigned by guest service manager or city manager.
Requirements
- At least 18 years old.
- Customer service experience.
- Basic math skills.
- Valid driver's license.
- Ability to pass background and motor vehicle record checks.
- Ability to run, retrieve vehicles, and lift luggage up to 50 pounds.
- Leadership skills and ability to lead a team.
- Ability to drive a standard (stick-shift) vehicle.
- Use of personal cell phones may be required for work purposes.
Work Environment and Physical Demands
- While performing the duties of this job, the employee is regularly exposed to all outdoor weather conditions and may stand for up to 8 hours at a time. Physical demands include running to and from vehicles and parking areas multiple times during a shift, running 200 yards, up to 75 times during a shift, and quickly getting in and out of various types and sizes of vehicles.
Benefits
- Competitive salary commensurate with experience
- Opportunity to work in a fast-paced, dynamic environment and make a significant impact on the guest experience
- Chance to lead and develop a team of talented valets and contribute to the overall success of our hospitality operations
- Professional development opportunities, including training, conferences, and mentorship programs
