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Customer Success Expert

1 week ago

Jacksonville, Florida, United States Decisions Full time

We're seeking an experienced CUSTOMER SUCCESS EXPERT to join our team at Decisions As a key member of our Customer Success department, you'll be responsible for ensuring our clients achieve maximum value from our platform. Your expertise in business process automation and customer relationship management will enable us to deliver exceptional results for our clients.

About the Role

This is a unique opportunity to work with a fast-growing company that's changing the way businesses automate their processes. You'll be working closely with our Sales and Solutioning teams to identify customer needs and develop strategies to meet those needs.

Responsibilities
  • Client Management: Be the primary point of contact for your assigned clients and ensure their needs are met through proactive communication and issue resolution.
  • Process Improvement: Collaborate with clients to identify areas for process improvement and develop strategies to implement changes.
  • Platform Utilization: Work with clients to ensure they're getting the most out of our platform and provide guidance on best practices for using our technology.
  • Risk Management: Proactively identify and mitigate risks that could impact client success and overall business outcomes.

Requirements:

  • Proven experience as a Customer Success Manager or similar role.
  • Excellent communication and interpersonal skills.
  • Ability to analyze complex business processes and develop effective solutions.
  • Strong problem-solving skills and attention to detail.
  • Ability to work in a fast-paced environment and adapt to changing priorities.