Front Desk Service Representative

6 days ago


North Aurora, Illinois, United States Massage Envy Full time

The role of a Front Desk Sales Associate at Massage Envy is pivotal in creating an exceptional customer experience from the moment guests walk through our doors. As the first point of contact, this individual is responsible for establishing a welcoming environment, managing appointment bookings, and providing information about our services and products.

Key Responsibilities
  • Ensure a warm and professional welcome for guests upon arrival.
  • Efficiently manage front desk operations, including phone calls, scheduling appointments, and handling transactions.
  • Provide accurate and comprehensive information regarding our services, products, and promotions to guests.
  • Maintain a clean and organized front desk area, promoting a positive impression for our guests.
  • Address and resolve guest inquiries and concerns in a timely and effective manner.
  • Support the team in promoting membership options, retail products, and additional services.

Requirements

  • A high school diploma or equivalent is required; further education in hospitality or business is highly valued.
  • Previous experience in customer service or front desk roles is preferred.
  • Excellent communication and interpersonal skills are essential for success in this position.
  • The ability to multitask and manage a busy front desk efficiently is crucial.
  • Proficiency in computer operations and basic software applications is necessary.
  • A positive attitude with a strong commitment to customer satisfaction is paramount.

Benefits

  • $14-$15 per hour based on experience and availability.
  • Competitive medical, dental, and vision plans.
  • Paid time off.
  • A comprehensive 401K package.
  • A 45% discount on products.
  • Employee referral bonuses.
  • Free monthly massage/skincare services.

About Us

We are headquartered in Phoenix, Arizona, and own and operate multiple Massage Envy locations across various states. At Massage Envy, we prioritize taking care of our employees so they can deliver exceptional care to their clients. From competitive compensation to flexible schedules, we offer a supportive work environment that encourages growth and development.



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