Medical Assistant
4 days ago
A Certified or Registered Medical Assistant provides patient care under the direction of a medical provider. The ideal candidate will have a calm, professional attitude in stressful situations and interactions, with a high level of ethics in maintaining patient confidentiality.
Key Responsibilities
• Achieves customer/patient satisfaction by greeting and attending to patient needs.
• Responds to patient requests in a timely and efficient manner.
• Assists in making patient appointments, obtaining necessary patient demographics, insurance, and referral information.
• Maintains confidentiality of patient information at work and off duty.
• Responsible for assisting with nursing desk phones and voicemail, and relaying messages in a timely manner to appropriate healthcare personnel.
Clerical Duties
• Maintains patient charts as outlined by each practitioner.
• Orders and retrieves patient medical records, x-ray films, scans, lab work, etc. in preparation for the patient's office visit. Makes appropriate copies as necessary.
• Responsible for faxing necessary patient visit documentation to appropriate medical offices in a timely and efficient manner.
• Supports nursing and physicians staff in copying, typing, and faxing.
• Schedules out-of-clinic tests and procedures per doctor's orders using appropriate facilities for optimum healthcare benefits for patients.
• Posts patient results on charts and forwards to appropriate doctors for review and signature.
Documentation
• Documents prior authorization utilizing established format, logs authorization in patient's chart, and forwards to appropriate departments.
• Assists in maintaining outpatient procedure log and checks for outstanding results on a daily basis.
• Accurately and appropriately documents observations, actions, and patient outcomes in compliance with medical/legal confidentiality guidelines.
Requirements
• High school diploma or equivalent required.
• Completion of a Medical Assistant training program required.
• Registered MA or Nationally certified MA certifications required.
• Two to four years prior medical assistant experience or healthcare experience preferred.
• Phlebotomy skills required.
• Bilingual skills (Spanish) are a plus.
• Computer skills and typing required. Previous experience utilizing an electronic medical record experience strongly preferred.
• Must possess strong interpersonal and communication skills.
Physical and Mental Requirements
• Stands, walks, and sits repeatedly throughout the day. Carries relatively light materials.
• Handles multiple tasks simultaneously. Deals with and/or resolves stressful situations.
• Good listening skills, alert, analytical ability, problem-solving ability with use of creative skills, good memory and concentration, good judgment, initiative, and patience.
• Communicates effectively with patients, physicians, and other staff in verbal and written form.
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