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Learning Management Systems Support Specialist
1 month ago
Fayetteville Technical Community College is seeking a highly skilled Learning Management Systems Support Specialist to join our Learning Management Team. This full-time position is responsible for providing technical support, training, and assistance to faculty, staff, and students in using our learning management system.
Key Responsibilities- Provide complex technical support to faculty and students related to the College's learning management system for online, hybrid, blended, HyFlex, and traditional courses.
- Develop and deliver professional development training in support of faculty related to the adoption of new technologies and updates to the LMS.
- Support LMS users, including faculty, staff, and students, and assist with the administration of the LMS.
- Respond to student and faculty phone calls and email regarding ongoing LMS maintenance issues such as login, user accounts, and password retrieval.
- Provide in-person, telephone, and email support for faculty delivering course content through the College LMS.
- Associate's degree from an accredited college in Business, Information Technology, Information Systems, or a related field.
- Proficiency with a variety of Learning Management Systems, including Blackboard Learn and/or Blackboard Ultra, Microsoft Office 365, and Web browsers.
- Experience in developing and delivering trainings in support of faculty.
- Experience in a customer service related environment.
- Health, Vision, Dental Insurance
- Property and Casualty Insurance
- Retirement Benefits
- Paid Leave, Paid Holidays
- Cafeteria Plan (IRS Code Section 125)
- Cancer – Intensive Care or Critical Care
- Employee Assistance Program
- Flexible Spending
- TRICARE Supplement Benefits
The estimated annual salary for this position is $52,698.00. The college offers a competitive benefits package that includes health, dental, and vision insurance, retirement benefits, paid leave, and more.
