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Intermediate Systems Support Specialist

2 months ago

Macomb, Illinois, United States Aylo Health Full time
Job Overview

At Aylo Health, we are dedicated to enhancing the health and wellness of every individual we serve. Our goal is to simplify and streamline access to quality healthcare, as we believe that healthy individuals can achieve remarkable things.

We foster a workplace culture that emphasizes the importance of building lasting relationships while offering avenues for professional growth and career advancement. Our commitment to one another mirrors the dedication we show to our patients. Aylo Health provides competitive compensation to team members who deliver exceptional care and ensure a superior patient experience.

Position Summary

The Level 2 Systems Administrator is a full-time role that involves providing direct, customer-facing technical support across various corporate offices and healthcare facilities. This position entails after-hours on-call support responsibilities as part of a rotating schedule. The nature of customer support inquiries can vary from straightforward to complex, encompassing both software and hardware troubleshooting.

Key Responsibilities

As the primary point of contact for internal technical issues, the Level 2 Systems Administrator is responsible for:

  • Providing one-on-one support through various channels including phone, email, chat, remote access, and in-person.
  • Collecting diagnostic information and executing logical troubleshooting steps.
  • Documenting issues and resolutions, and where necessary, escalating unresolved matters to appropriate support resources.
Required Knowledge and Skills

To excel in this role, a Level 2 Systems Administrator should possess a strong technical foundation and the ability to independently research credible information sources. Essential skills include:

  • Proficiency in Microsoft technologies and Active Directory.
  • Understanding of domain infrastructures and networking principles (TCP/IP, Routing, Switching).
  • Familiarity with software installation processes and basic PC hardware.
  • Aptitude for server and desktop operating systems and hardware repairs.
Educational Background

A minimum of a 2-year associate degree focused on Information Technology Fundamentals is required. Relevant work experience and/or certifications from Microsoft, FortiGate, and Cisco may be accepted as equivalent qualifications.

Experience Requirements

Candidates should have at least 3 years of experience in an IT support role or as a technical support representative.

Essential Soft Skills

Key soft skills necessary for success in this position include:

  • Adaptability to change and innovative problem-solving approaches.
  • Ability to work independently as well as collaboratively within a team.
  • Proactive execution of tasks without the need for prompting.
  • A friendly, helpful, and supportive demeanor.
  • Strong problem-solving and critical thinking capabilities.
  • Effective written and verbal communication skills.
  • Excellent documentation practices.
  • A team-oriented mindset.
Additional Technical Skills

Additional technical competencies that are beneficial include:

  • Experience with Mac OS.
  • Familiarity with Windows 7 and later versions.
  • Knowledge of iOS and Android platforms.
  • Understanding of PACS/DICOM systems.
  • Proficiency in O365 Administration.
  • Experience with SharePoint and Salesforce Administration.
  • Familiarity with MSSQL/Tableau and Fortinet technologies.
  • Knowledge of PowerShell scripting and Group Policy Objects (GPOs).

Aylo Health is an Equal Opportunity Employer.