Luxury Casino Host

Job Description:

We are seeking an International Executive Host to join our team at MGM Resorts International. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences, fostering customer loyalty, and driving revenue growth through personalized service.

Daily Responsibilities:

• Evaluate and monitor customers' casino activities to offer tailored incentives.
• Authorize comps and allowances within set limits.
• Foster the growth of the property's customer base through active engagement and interaction.
• Welcome customers from specific regions at check-in and check-out, ensuring a personalized and satisfying experience.
• Represent the company at special events, enhancing marketing efforts and customer relations.
• Uphold strict confidentiality of customer information, adhering to privacy policies.
• Address and resolve customer disputes, aiming for a resolution that pleases both the customer and the company.
• Stay compliant with local laws and regulations, including Title 31, and participate in all required compliance training.

Requirements:

• A minimum of one year of experience in casino marketing, VIP services, or table games.
• Possession of a bachelor's degree, or alternatively, four years of experience in casino marketing or hospitality.
• An established portfolio of guests.
• Proven leadership abilities, capable of guiding teams and managing projects.
• Flexibility to adapt to various situations and challenges that come with an international setting.
• A strong focus on providing exceptional service to create a memorable experience for guests.

Benefits & Perks:

• Wellness incentive programs to help you stay healthy physically and mentally.
• Health & Income Protection benefits (for eligible employees).
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off shift.
• Healthcare, financial, and time off benefits.
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.