Global Channel Management Oracle Support Specialist
4 days ago
About the Job:
At Global Channel Management, we're seeking an experienced Oracle Support Specialist to join our team. This role will play a critical part in ensuring the stability and performance of our Oracle-based systems.
The ideal candidate will have 8+ years of IT experience implementing various Oracle products, with a strong focus on Oracle Xstore implementation and support. A Bachelor's Degree in IT or equivalent work experience is required.
The selected candidate will be responsible for managing day-to-day activities, including incidents, problem tickets, and change management. They will also collaborate with cross-functional teams during critical incidents and partner with our third-party support vendor to ensure system stability.
This position offers a competitive salary, estimated at $120,000 per year, depending on location and experience. In addition to a stable income, this role provides opportunities for professional growth and development within a dynamic organization.
Key Responsibilities:
- Manage day-to-day activities such as incidents, problem tickets, and change management
- Cross-collaborate with different support teams during any critical incidents
- Partner with our third-party support vendor to ensure system stability
- Provide customer service to internal and external guests to ensure consistent experience
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