Customer Service Representative

2 weeks ago

Canton, United States Awptrafficsafety Full time

About AWP Traffic Safety

AWP Traffic Safety is a leading traffic control specialist in North America, dedicated to securing work zones and ensuring the safety of our customers, crews, and drivers. Our team of 6,500 professionals works tirelessly to protect those who operate, maintain, and upgrade infrastructure in the energy, broadband, and transportation sectors.

Position Summary

The Customer Service Representative will play a critical role in coordinating schedules, organizing meetings, and preparing information for management staff. This position will support and uphold AWP Traffic Safety's overall mission and core values of protecting our customers, people, business, and time.

Responsibilities

  • Manage phone and email volume received through the Support Center
  • Identify customer issues and provide solutions and/or alternatives
  • Engage both internal and external customers to build sustainable relationships and promote company growth
  • Maintain detailed records/notes from all forms of communication to ensure proper recordkeeping
  • Remain current on procedures and processes followed by Protectors to better understand customer needs
  • Attain personal and team qualitative and quantitative metrics
  • Other duties as assigned

Qualifications/Education

  • High School Diploma or GED
  • Exceptional interpersonal communication skills; pleasant speaking voice
  • One (1) year experience in an administrative or customer service role preferred
  • Prioritize tasks and manage priority shifts throughout the day
  • Excellent nonverbal communication skills
  • Detail-oriented and organized
  • Proficient with Microsoft Office products (Excel, Word, PowerPoint)

Work Environment and Physical Demands

The employee must be able to successfully handle the physical demands of this position, which include the following:

  • Shift: 2 pm-10 pm- Sun, Mon, Tues, Wed and Sat
  • This facility is open 24 hours a day, 365 days a year
  • Varying shifts, as well as holiday coverage, may be required
  • Primarily sedentary or working at a desk
  • Occasionally lift and move 10 -25 pounds
  • While performing duties of this job, the employee is regularly required to talk or hear
  • The employee frequently is required to stand, walk, or reach with hands and arms

Awptrafficsafety is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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