Lead Teller

3 weeks ago


Salem, Oregon, United States PNC Full time
Job Summary

We are seeking a highly skilled and experienced Lead Teller to join our Retail Branch organization. As a Lead Teller, you will be responsible for coaching and mentoring Tellers on customer service skills and supervising conversations that enable referral opportunities for PNC products.

You will also be responsible for greeting customers in the lobby, educating customers on new technology, supervising customer transactions, and assisting with outbound calling initiatives.

This is a full-time position based in Oregon, IL at the Oregon retail banking branch.

Key Responsibilities
  • Coach and mentor Tellers on customer service skills
  • Supervise conversations that enable referral opportunities for PNC products
  • Greet customers in the lobby and educate them on new technology
  • Supervise customer transactions and assist with outbound calling initiatives
Requirements
  • 1+ years of related experience
  • Strong customer service skills
  • Ability to coach and mentor others
  • Strong communication and problem-solving skills
What We Offer

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include:

  • Medical/prescription drug coverage (with a Health Savings Account feature)
  • Dental and vision options
  • Employee and spouse/child life insurance
  • Short and long-term disability protection
  • 401(k) with PNC match, pension and stock purchase plans
  • Dependent care reimbursement account
  • Back-up child/elder care
  • Adoption, surrogacy, and doula reimbursement
  • Educational assistance, including select programs fully paid
  • A robust wellness program with financial incentives

In addition, PNC generally provides the following paid time off, depending on your eligibility:

  • Maternity and/or parental leave
  • Up to 11 paid holidays each year
  • 8 occasional absence days each year, unless otherwise required by law
  • Between 15 to 25 vacation days each year, depending on career level

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