Customer Experience Coordinator
4 days ago
A Day in the Life:
As a Hyper Wellness Representative with Restore Hyper Wellness, you'll have the opportunity to make a real difference in people's lives. Here's a snapshot of what a typical day might look like:
You'll greet and welcome clients to the studio, answering questions and addressing any concerns they may have. You'll then provide a personalized tour of our facilities, showcasing the various services we offer and highlighting the benefits of our membership programs.
You'll work closely with clients to determine their next steps in their wellness journey, providing guidance and support every step of the way. You'll also promote membership sales, using your exceptional communication skills to educate clients on the value of our services.
Why Join Our Team?
We're passionate about wellness and dedicated to delivering outstanding results. If you share our values and are committed to making a positive impact, we want to hear from you As a member of our team, you'll enjoy a competitive salary, comprehensive benefits, and opportunities for career advancement.
Responsibilities:
- Conduct studio tours and deliver an exceptional sales and service experience to all members and guests
- Educate clients on Restore services, including medical benefits, precautions, and at-home care
- Meet and exceed key performance sales indicators for the studio, including membership sales/renewals and retail sales
- Onboard new clients, completing medical waivers and creating guest profiles in our POS system
- Field incoming calls to schedule appointments and answer general questions
- Assist in outgoing calls to clients for notification of promotions and events
- Execute and coordinate marketing and sales drivers, including pre-sale events, studio events, and outreach
- Ensure a safe and clean studio environment for members and guests
- Promote enthusiasm for health/wellness and the Restore brand
Requirements:
- 1+ years of customer service experience in a similar role
- 1+ years of sales experience preferred
- Excellent customer service skills
- Strong teamwork mentality
- Exceptional communication skills, both written and verbal
- Intermediate computer skills
- Demonstrate initiative and ability to work independently
Benefits:
- $18-$20 per hour + monthly performance-based bonus potential
- Free and discounted services
- Comprehensive benefits (medical, dental, vision, disability, and life insurance)
- Paid standard holidays
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