Medical Office Assistant

4 weeks ago

Valhalla, New York, United States Optum Full time
Opportunities with Optum

Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey, and Connecticut.

Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best.

Join a dynamic health care organization and discover the meaning behind Caring. Connecting. Growing together.

Job Summary

The Practice Assistant is responsible for the completion of set processes and protocols, working cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes to support the teams in meeting financial, clinical and service goals.

Responsibilities
  • Obtain accurate and updated patient information, such as name, address, insurance information
  • Perform insurance verification on the date of service
  • Obtain patient signatures for required documents
  • File and maintain medical records
  • Confirm and schedule appointments
  • Follow the Cash Security policy and procedures according to Optum Medical guidelines
  • Perform referral documentation promptly
  • Perform certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments
  • Adhere to the standards identified via Sparq regarding Optum Employee Policies
  • Work cohesively with fellow employees to achieve specific team goals
  • Assure the continuity of care through scheduling and tracking systems
  • Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
  • Comply with administrative policies to ensure quality of care
  • Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart
  • All employees are expected to keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
Benefits

Some of our offerings include:

  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
Requirements
  • High School Diploma/GED (or higher)
  • 1+ years of customer service or Healthcare related experience
  • Intermediate computer proficiency (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
Preferred Qualifications
  • 1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
  • Experience working with an electronic health record (EPIC)
  • Knowledge of Medical terms
Soft Skills
  • Ability to work independently and maintain good judgment and accountability
  • Demonstrated ability to work well with health care providers
  • Strong organizational and time management skills
  • Ability to multi-task and prioritize tasks to meet all deadlines
  • Ability to work well under pressure in a fast-paced environment
  • Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
Equal Employment Opportunity

UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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