Customer Experience Associate III

4 days ago


Boerne, Texas, United States Conduent State & Local Solutions, Inc Full time
Job Title: Customer Experience Associate III

Conduent State & Local Solutions, Inc is seeking a highly skilled Customer Experience Associate III to join our team. As a Customer Experience Associate III, you will be responsible for providing exceptional customer service to our clients, resolving complex issues, and ensuring a positive experience for our customers.

Key Responsibilities:
  • Assist with inbound calls from customers with questions or concerns about their Debit card accounts.
  • Provide accurate and timely information to customers, resolving issues and escalating complex problems to supervisors as needed.
  • Assist with supervisor call backs, agent chat assistance, and other related tasks.
  • Work collaboratively with the call center floor to assist representatives with questions or difficult telephone calls.
  • Answer inquiries regarding general dispute process and data entry of disputes when necessary.
  • Assist department supervisor and manager in implementation of work assignments, acting as department supervisor without supervisor/manager.
Requirements:
  • Must be at least 18 years of age or older.
  • Must have a High School Diploma, or GED.
  • A minimum of 1 year experience in Call Center or Customer Services.
  • Previous experience in a lead role a plus.
  • Knowledge of PCs and related software.
  • Experience in data entry (Alpha and numeric) or with 10 key calculators with minimal error ratio.
  • Must be able to successfully pass a criminal background check, credit check, and security fingerprint.
What We Offer:
  • Full Time Employment.
  • Hourly rate of $18.00.
  • Paid Training.
  • Career Growth Opportunities.
  • Full Benefit Options.
  • Great Work Environment.
  • Work Schedule: Monday- Friday (3pm-12am), with weekends off.
  • Training times: Monday-Friday (8:00am-5:00pm).

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form.



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