Studio Operations Manager

5 days ago


Austin, Texas, United States Austin Fitness Group Full time
Job Summary

We are seeking an experienced Studio Operations Manager to join our team at Austin Fitness Group. As a key member of our management team, you will be responsible for leading and directing the sales and fitness staff in one of our studios.

In this role, you will work closely with the Studio Manager and Head Coach to ensure operational excellence of our Orangetheory Fitness product. You will provide leadership and direction to the sales and fitness staff, focusing on achieving sales and operations performance expectations.

Your responsibilities will include lead generation, marketing strategies, and implementing initiatives to increase membership performance in your assigned studio. Additionally, you will oversee all studio operations and act as the Manager on Duty in the absence of the Studio Manager.

Key Responsibilities:

  • Manage, monitor, develop, and evaluate the performance of staff
  • Collaborate with the Studio Manager to manage and exceed OTF sales goals
  • Meet 20% of monthly performance during weekend work shifts
  • Oversee the sales process and systems with all staff
  • Lead and coordinate initial and ongoing sales drivers (studio events, outreach)
  • Recruit, hire, train, and schedule OTF studio staff
  • Train and mentor studio team members for ongoing success and future growth
  • Assist in disciplinary actions involving all OTF studio employees
  • Meet performance metrics (KPI's), revenue, ordering, inventory, payroll, cost controls, and facilities maintenance
  • Direct sales through company required outreach programs
  • Provide timely decision-making regarding customer service issues
  • Plan and promote special events for the studio
  • Ensure the facility is clean, maintained, and operationally efficient

Qualifications:

  • Customer service - responds promptly to studio facility needs and member requests
  • High energy with successful ability to motivate staff
  • Excellent written and verbal communication skills
  • Independent thinker with ability to exercise discretion and independent judgement
  • Effective decision making with ability to evaluate outcomes and consequences
  • Team player with high interest to collaborate cross-functionally
  • Honesty, integrity, and accountability

Salary Range: $60,000 - $80,000 per year, depending on experience

About Us: Austin Fitness Group is a trendsetting franchise fitness organization with over 300 locations open in the US and Canada. We offer a unique and engaging workout experience that helps build strength, increase energy, and surpass workout plateaus.



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