Customer Engagement Associate
4 weeks ago
About AAA Mid Atlantic
We are a dynamic retail organization seeking a skilled Customer Engagement Associate to join our team. As a key member of our sales team, you will be responsible for delivering exceptional customer service while promoting AAA products and services.
Key Responsibilities:
- Sales Excellence: Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals.
- Travel Planning: Assist members in planning domestic travel vacations, including car rentals, hotels, vacation packages, maps, tour books, and triptiks.
- Customer Service: Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery.
Requirements
- Six (6) months of sales and customer service experience.
- Effective written and oral communication skills.
- Proficiency in computer skills essential for multitasking in a fast-paced retail environment.
- Basic geography knowledge is beneficial.
- A minimum educational requirement to join our team is a high school diploma/GED.
Benefits
- Competitive compensation based on experience and location.
- Monthly incentive plan tailored to reward individual performance.
- AAA Premier membership benefits.
- Comprehensive benefits package including medical, dental, vision, and prescription coverage.
- Tuition reimbursement program.
- 401(K) plan with company match up to 7%.
Estimated Salary: $55,000 - $75,000 per year
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