Concierge Ambassador

Position Overview

The Concierge I role at Life Time Fitness is a customer-facing position that requires delivering exceptional service to all members and guests. As the first point of contact, you will play a crucial role in ensuring a welcoming and valued experience for everyone who visits our clubs.

Key Responsibilities

• Provide exceptional customer service to members and guests
• Operate as the first point of contact for members and guests
• Maintain updated knowledge of club programming, events, pricing, and policies
• Build relationships with members and guests, creating extraordinary experiences
• Assist members with transactions and general account changes

Requirements

• Minimum of 6 months service/reception experience
• Complete Concierge Certification upon hire
• Must work a minimum of 15 hours per week
• Commitment to serve others
• Effective communication skills
• Passion for living a healthy way of life
• Ability to multi-task and deliver high-quality customer service in a fast-paced environment
• Must have good verbal communication
• Must be able to stand for 4 hours at a time

Preferred Requirements

• HS graduate or equivalent preferred

Compensation and Benefits
This is an hourly position with wages starting at $15.75 and paying up to $19.50, based on experience and qualifications. All team members receive a fully subsidized membership, discounts on Life Time products and services, 401(k) retirement savings plan with company match, training and professional development, and paid sick leave where required by law. Full-time Team Members are eligible for additional benefits, including medical, dental, vision, and prescription drug coverage, short-term and long-term disability insurance, life insurance, pre-tax flexible spending and dependent care plans, parental leave and adoption assistance, paid time off, and deferred compensation plan.

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