Consumer Loan Specialist

2 months ago

York, Pennsylvania, United States Mariner Finance Full time
About the Role

We are seeking a highly motivated and goal-oriented individual to join our team as a Consumer Loan Specialist. As a key member of our sales and collections team, you will be responsible for providing exceptional customer service, processing loan applications, and achieving sales and delinquency targets.

Key Responsibilities
  • Customer Service: Provide respectful, compassionate, and efficient customer service to meet or exceed individual sales and delinquency targets.
  • Loan Processing: Process credit loan applications, analyze credit and financial information, and present loan solutions to customers.
  • Delinquency Resolution: Proactively contact customers with past due balances to offer possible solutions and resolve delinquency.
  • Sales and Collections: Achieve consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services.
  • Compliance: Learn Federal, State, and Local Application Consumer laws to ensure compliant actions.
  • Cash Handling: Maintain a cash drawer, process payments, and deliver daily deposits to specified financial institutions as required.
Requirements
  • Experience: Minimum of one (1) year of experience in a customer service or sales position.
  • Education: High school diploma or equivalent.
  • Transportation: Reliable transportation required.
  • Communication Skills: Excellent written and verbal communication skills with the ability to communicate effectively with customers and company personnel.
  • Technical Skills: Working knowledge of Microsoft Office or similar programs with the ability to learn financial services programs.
  • Problem-Solving Skills: Demonstrated problem-solving skills and interpersonal skills in demanding situations.
  • Licenses: Must obtain applicable, required licenses to sell insurance products offered to customers by the branch.
Preferred Qualifications
  • Cash Handling Experience: Cash handling, selling, and/or collecting experience.
  • Education: Some college coursework.
  • Language Skills: Bilingual fluency in Spanish/English.
Physical Demands

The employee is frequently required to sit for extended periods, reach with hands and arms, operate computer and phone systems, and talk or hear. The employee is occasionally required to move about and must occasionally lift and/or move up to twenty (20) pounds.

Benefits
  • Health Insurance: Health Savings Account (HSA) with employer contributions if enrolled in a qualifying plan, Flexible Spending Account (FSA), and Dependent Care FSA.
  • Vision Insurance: Company-paid Basic Life, Long-Term Disability, and AD&D Insurance.
  • Dental Insurance: Voluntary worksite benefits including Accident, Critical Illness, Hospital Indemnity, Short-Term Disability, Supplemental Life, and Supplemental AD&D Insurance.
  • 401(k) and Company Matching Contributions: Paid Time Off - full-time employees may accrue a minimum of 120 hours per year.
  • Paid Holidays: 11 Paid Holidays.
  • FMLA: Employee Assistance Program (EAP).
  • Paid Parental Leave: Referral Incentives.
  • Education Assistance Program: Complimentary FIMC Membership Plan.
  • Access to Industry-Specific Training Programs: Certain roles may qualify for additional benefits such as Relocation Assistance, Debt Assistance, Cell Phone Reimbursement, and Travel/Auto Reimbursement.

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