Sales Associate

2 weeks ago

Northridge, California, United States The Children's Place Full time
Job Summary:
As a Sales Associate at The Children's Place, you will play a vital role in supporting our Store Leadership Team to achieve company goals and initiatives. You will be responsible for delivering exceptional customer service, maintaining a high level of product knowledge, and utilizing effective selling techniques to drive sales and meet business objectives. Additionally, you will be responsible for maintaining company standards of merchandise presentation, replenishment, and sizing, as well as ensuring a new and clean store and backroom environment.

Key Responsibilities:
  • Provide exceptional customer service by greeting and acknowledging customers, responding to their needs, and offering solutions to meet their expectations.
  • Effectively communicate the value and quality of our merchandise, share current promotions, and offer alternatives for out-of-stock items.
  • Exercise sound judgment in addressing customer concerns and demonstrating the appropriate level of selling skills to positively impact conversion.
  • Provide fast, friendly, and accurate service at the cashwrap, educating customers on the benefits of our loyalty program.
  • Maintain accurate stock levels, ensure all sizes and styles are represented, and follow company standards for merchandise presentation, signage, and display.
  • Support and maintain a neat, clean, and organized stockroom, adhering to safety requirements and contributing to a customer-ready environment.
  • Perform daily housekeeping duties to company standards and guarantee company assets by adhering to Loss Prevention procedures.
  • Inform Store Leadership of maintenance and facility needs promptly to ensure a clean and safe environment for customers and associates.
  • Contribute focused, well-managed efforts towards achievement of store goals and exhibit flexibility in processing stock when necessary.
Requirements:
  • High School diploma or equivalent
  • Previous retail experience preferred
  • Must be at least 18 years of age
Skills and Behaviors:
  • Excellent customer engagement and communication skills
  • Demonstrated time management and organizational skills
  • Ability to work in a team environment and adapt to changing priorities
  • Ability to work a flexible schedule to meet business needs, including weekends, overnights, evenings, and call-in shifts
  • Ability to maneuver on the sales floor and stockroom, climb a ladder, lift, and carry up to 50 pounds

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