Server
1 month ago
A Server at TGI Fridays is a key member of our team, responsible for delivering exceptional customer experiences and ensuring that every guest feels valued and cared for.
Key Responsibilities:
- Provide personalized service to guests, ensuring their needs are met and exceeded.
- Develop a thorough understanding of our menu and beverage offerings to make informed recommendations.
- Manage tables efficiently, ensuring prompt and accurate service of food and beverages.
- Anticipate and respond to guest needs, using visual cues to provide silent service when necessary.
- Upsell and promote menu items, ensuring guests have a comprehensive understanding of our offerings.
- Ensure Responsible Service of Alcohol standards are met, including IDing guests who appear to be under 40 years old.
- Follow all Fridays Service Style Standards, maintaining a clean and organized workspace.
- Accurately ring orders into the POS system, interacting with guests while maintaining a high level of service.
- Practice conversational ordering, highlighting current promotions and features.
Measures of Success:
- Guest satisfaction scores
- Service Strength Code rating meets/exceeds company standards
- Consistently fulfill key responsibilities and accountabilities
- Meet all key metrics outlined on the myPerformance scorecard
Qualification Requirements:
- Ability to deliver plates and food, clear tables, and maintain a clean workspace
- Ability to lift up to 30 lbs.
- Ability to hear well in loud environments
- Ability to operate the P.O.S. system, make change correctly, and make credit card transactions accurately
- Ability to calmly respond to angry guests and notify a manager
- Ability to read and write notes to hearing-impaired guests
- Ability to read menus to sight-impaired guests
- Ability to verbalize menu items clearly to guests while taking their orders or responding to their requests
- Ability to read and write
- Ability to stand and walk during entire shifts
- Ability to reach, bend, stoop, and wipe counters/tables
Disclaimer: The content within this document represents the role of a TGI Fridays Inc. employee. Franchisees may include different or additional requirements. Please verify actual requirements during the interview.
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