Server

1 month ago


Greenbelt, Maryland, United States TGI Fridays Full time
Job Title: Server

A Server at TGI Fridays is a key member of our team, responsible for delivering exceptional customer experiences and ensuring that every guest feels valued and cared for.

Key Responsibilities:

  • Provide personalized service to guests, ensuring their needs are met and exceeded.
  • Develop a thorough understanding of our menu and beverage offerings to make informed recommendations.
  • Manage tables efficiently, ensuring prompt and accurate service of food and beverages.
  • Anticipate and respond to guest needs, using visual cues to provide silent service when necessary.
  • Upsell and promote menu items, ensuring guests have a comprehensive understanding of our offerings.
  • Ensure Responsible Service of Alcohol standards are met, including IDing guests who appear to be under 40 years old.
  • Follow all Fridays Service Style Standards, maintaining a clean and organized workspace.
  • Accurately ring orders into the POS system, interacting with guests while maintaining a high level of service.
  • Practice conversational ordering, highlighting current promotions and features.

Measures of Success:

  • Guest satisfaction scores
  • Service Strength Code rating meets/exceeds company standards
  • Consistently fulfill key responsibilities and accountabilities
  • Meet all key metrics outlined on the myPerformance scorecard

Qualification Requirements:

  • Ability to deliver plates and food, clear tables, and maintain a clean workspace
  • Ability to lift up to 30 lbs.
  • Ability to hear well in loud environments
  • Ability to operate the P.O.S. system, make change correctly, and make credit card transactions accurately
  • Ability to calmly respond to angry guests and notify a manager
  • Ability to read and write notes to hearing-impaired guests
  • Ability to read menus to sight-impaired guests
  • Ability to verbalize menu items clearly to guests while taking their orders or responding to their requests
  • Ability to read and write
  • Ability to stand and walk during entire shifts
  • Ability to reach, bend, stoop, and wipe counters/tables

Disclaimer: The content within this document represents the role of a TGI Fridays Inc. employee. Franchisees may include different or additional requirements. Please verify actual requirements during the interview.

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