Child Welfare Investigations Supervisor

Position Overview:

The Arizona Official Website of State of Arizona is seeking a dedicated professional to serve as the Child Welfare Investigations Supervisor. This role involves overseeing and executing intricate and sensitive inquiries related to allegations of unlawful behavior, child maltreatment, and neglect. The Supervisor will also provide guidance and training to Investigative Specialists in effective case management techniques.

Key Responsibilities:

• Evaluate, respond to, and conduct investigations in collaboration with various stakeholders concerning allegations of unlawful behavior, child maltreatment, or neglect that have led to severe harm or fatality of minors. Participate in investigations alongside Department of Child Safety (DCS) Specialists and Investigative Specialists, particularly in challenging and potentially confrontational situations.
• Offer on-the-job coaching, mentoring, and support to newly appointed Investigative Specialists. Stay informed about relevant materials and software in a dynamic environment, including new legislation, policies, and technological advancements, to effectively address trainee inquiries and unique case scenarios.
• Facilitate training sessions for new Investigative Specialists on the methodologies and strategies essential for conducting sensitive inquiries into allegations of child maltreatment, including observation techniques, interviewing, identifying signs of abuse, forensic analysis, and evidence collection.
• Assume managerial responsibilities in the absence of the Child Welfare Investigations Manager.
• Participate in unit meetings, high-profile case discussions, multidisciplinary collaborations, and review meetings as dictated by case requirements.
• Perform additional duties as assigned relevant to the position.

Knowledge, Skills, and Abilities:

Knowledge of:

• Adult education principles, including diverse learning styles and effective presentation methods.
• Group dynamics and effective communication strategies.
• Arizona laws pertaining to special victims, forensics, domestic violence, and related law enforcement areas.
• Multi-disciplinary approaches, including Child and Family Advocacy Centers.
• State's Children's Information Library and Data Source (Guardian) system, including troubleshooting capabilities.
• Child welfare practices and policies regarding child maltreatment and neglect.
• Conducting complex and sensitive investigations.

Skills in:

• Effective verbal and written communication with trainees, colleagues, and stakeholders.
• Navigating the Guardian system and resolving technological issues.
• Engaging training delivery that conveys concepts and addresses inquiries.
• Identifying signs of criminal behavior or neglect during investigations.
• Training on investigative techniques and family engagement.
• Managing caseloads effectively.
• Critical thinking, problem-solving, and conflict resolution.
• Providing exceptional customer service.

Ability to:

• Rapidly assimilate new information, including training on evolving practices and policies.
• Translate complex laws and procedures into practical applications.
• Deliver training to diverse audiences with varying backgrounds and expertise.
• Adapt to new technologies and training methodologies.
• Conduct high-profile and sensitive investigations.
• Recognize and address issues proactively.
• Enhance understanding of investigative techniques.
• Maintain an effective caseload.
• Exhibit self-direction, responsibility, and professionalism in all communications.
• Establish professional boundaries.
• Develop expertise in new content areas.
• Adhere to joint investigation protocols.
• Represent the organization with knowledge and customer service excellence.

Pre-Employment Requirements:

Applicants must have a minimum of six months of experience as an OCWI Investigator. Employment is contingent upon passing a comprehensive background investigation by State and Federal agencies. Candidates must secure and maintain an Arizona Fingerprint Clearance Card and clearance from the DCS Central Registry.

Benefits:

The State of Arizona offers a comprehensive benefits package, including:

• Affordable medical, dental, life, and short-term disability insurance.
• Top-tier retirement and long-term disability plans.
• Ten paid holidays annually.
• Vacation time accrued at 4.00 hours bi-weekly for the first three years.
• Sick time accrued at 3.70 hours bi-weekly.
• Deferred compensation plan.
• Wellness programs.

Employees may enjoy a flexible remote work schedule, promoting work/life balance and job satisfaction. Remote work is subject to management discretion.

Retirement:

Positions in this classification participate in the Arizona State Retirement System (ASRS), with enrollment eligibility effective after 27 weeks of employment.