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Call Center Agent

2 months ago

Ada, Oklahoma, United States The Chickasaw Nation Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Call Center Representative I. This role is responsible for providing exceptional customer service to internal and external customers, ensuring a positive experience and resolving issues in a timely and professional manner.

Key Responsibilities
  • Provide first-class customer service, responding to customer inquiries and resolving issues in a courteous and professional manner.
  • Partner with internal and external services to ensure seamless referrals and efficient issue resolution.
  • Engage with customers in a friendly and approachable manner, determining their needs and seeking positive outcomes.
  • Complete all training and development requirements, staying up-to-date with industry knowledge and best practices.
  • Work collaboratively with the team to maintain a productive and safe work environment, supporting the productivity and safety of colleagues and customers.
  • Maintain a clean and organized workspace, adhering to company standards and policies.
  • Adhere to company policies and procedures, including dress code standards and attendance requirements.
  • Stay informed about company promotions, programs, and services, effectively communicating this information to customers.
  • Handle customer complaints and incidents, exercising discretion to identify situations requiring supervisory attention.
  • Book reservations and tickets for various amenities, utilizing company systems and procedures.
  • Assist in marketing company events, promotions, and activities, engaging with internal and external customers.
  • Perform other duties as assigned, supporting the overall success of the team and company.
Requirements
  • High school diploma or equivalent required.
  • 1 year of directly related experience preferred.
  • Ability to follow instructions, adhere to scheduling and attendance requirements, and handle difficult customers and situations.
  • Excellent communication and organizational skills, with the ability to multitask and prioritize tasks effectively.
  • Knowledge of company policies, procedures, and regulations, with the ability to apply this knowledge in a practical setting.
  • Ability to work in a fast-paced environment, maintaining a positive attitude and providing exceptional customer service.
Working Conditions
  • Sitting up to 75% of shift.
  • Standing up to 25% of shift.
  • Walking up to 50% of shift.