Internet Fulfillment Associate
4 weeks ago
Job Summary:
The Internet Fulfillment Associate is responsible for processing sales transactions generated from the Helzberg Diamonds Internet site, including value-added orders. This role ensures the integrity and movement of merchandise being shipped for the fulfillment of customer orders, proper packaging of items to be shipped, and timely and accurate movement of packages to the mailroom.
Key Responsibilities:
* Process and pack sales orders generated by the Helzberg Diamonds Internet site
* Ensure that the appropriate materials (i.e., warranties, gift cards, packing slip, etc.) are included in each shipment
* Process value-added transactions (such as sizings) to ensure work done meets specifications
* Work with customer care team to process returns of merchandise purchased from Internet site
* If merchandise is not available in Distribution Center, locate item in a store, work with store to obtain merchandise, and receive and process it through systems properly
* Run and review reports to audit orders
* Provide backup to the supervisor as needed
Requirements:
* High school diploma required and two to three years distribution or warehouse experience preferred
* Strong organizational skills required, along with the ability to be very accurate and detail-oriented, and to meet deadlines
* Good communication skills required, along with the ability to use computer systems
* Must work well under pressure during high-volume periods
Competencies:
* Concern for Order and Quality
* Customer Service Orientation
* Flexibility
* Integrity
* Personal Accountability
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