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Sales Associate and Checkout Specialist

2 months ago

Taunton, Massachusetts, United States Whittenton Hardware Full time
Job Overview

At Whittenton Hardware, we are seeking dedicated individuals to join our team as Cashiers and Sales Associates. This role is pivotal in delivering exceptional customer service and ensuring a pleasant shopping experience for our clientele.

Benefits:
  • Locally owned and operated business
  • Opportunities for career growth
  • Employee discounts available

Ideal Candidate:
  • You possess a genuine passion for serving others.
  • You thrive in a customer-focused environment.
  • You are eager to acquire new skills and knowledge.
Position Summary:

As a Cashier/Sales Associate, you will be responsible for managing the checkout process and assisting customers with their inquiries. Your role is essential in creating a welcoming atmosphere and ensuring that customers receive the highest level of service from the moment they enter the store.


Key Responsibilities:
  • Maintain a clean and organized checkout area to enhance the customer experience.
  • Greet all customers warmly as they approach the checkout.
  • Assist customers by answering questions about products and their locations.
  • Handle phone inquiries and direct calls to the appropriate departments.
  • Facilitate a smooth checkout process while managing customer flow effectively.
  • Understand and adhere to store policies regarding returns, refunds, and transactions.
  • Be alert to potential theft and respond according to established protocols.
  • Operate point-of-sale systems accurately and efficiently for various payment methods.
  • Keep the checkout area stocked and tidy.
  • Follow proper procedures for cash handling and till management.
  • Support team members with additional tasks as required.
  • Participate in all team meetings and training sessions.
  • Adhere to safety standards and store policies.
  • Assist with restocking shelves as needed.
  • Provide key cutting and paint mixing services for customers.
  • Support customers with propane purchases.
Qualifications:
  • Exceptional customer service skills and a professional demeanor.
  • A collaborative team player willing to assist wherever necessary.
  • Strong math skills and familiarity with cash register operations.
  • Basic knowledge of store merchandise with a commitment to ongoing learning.
  • Ability to stay productive and focused throughout the day.
  • Flexibility to work varied hours, including weekends and holidays.
  • Highly organized with excellent multitasking abilities.
  • Effective communication skills with customers and colleagues.
  • Physical capability to handle products of different weights.
  • Proficient in operating the store's point-of-sale system.

Goals:
  • Continuously expand knowledge across all store departments.
  • Become a versatile team member capable of assisting in various areas.
  • Enhance overall sales by promoting loyalty programs and additional sales opportunities.