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Verint Cloud Solution Architect

1 week ago

Deerfield Beach, Florida, United States Efficus, Inc. Full time

**Job Description:**

We are seeking a highly skilled Verint Cloud Solution Architect to lead the assessment, optimization, and implementation of best practices for our Verint cloud solution. This role requires deep expertise in Verint's capabilities, with a strong focus on improving system utilization, retention policies, compliance, and operational efficiency.

The ideal candidate will develop and enforce standards such as naming conventions, call tagging strategies, and system workflows, ensuring the platform is fully leveraged to support business objectives while minimizing risk.

  • Conduct a comprehensive assessment of our Verint cloud solution usage and provide strategic recommendations for optimization.
  • Develop and implement best practices for platform configuration, including naming conventions, call tags, and system workflows.
  • Define, standardize, and enforce data retention requirements to ensure compliance and mitigate risk.

This role involves collaborating with internal stakeholders to align Verint utilization with business goals and regulatory requirements, working closely with IT, Compliance, and Operations teams to refine system setup and streamline processes.