Store Operations Manager
2 months ago
Job Summary:
Ambitious and results-driven Store Operations Manager sought to lead a high-performing team of 40+ in a 10-store QSR franchise with freestanding locations in the Northeast region. As a key member of the management team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining operational excellence.
Key Responsibilities:
- Manage store operations, including team management, customer service, and inventory control
- Develop and implement sales-building initiatives to drive revenue growth
- Lead a team of 40+ associates, including onboarding, training, and performance management
- Collaborate with the management team to achieve business objectives and improve store performance
- Ensure compliance with company policies, procedures, and regulatory requirements
- Manage store expenses, including labor, inventory, and supplies
- Develop and implement local store marketing initiatives to drive customer engagement
- Represent the company as a brand ambassador, promoting our values and mission
Requirements:
- 1+ years of QSR restaurant management experience, with a proven track record of success
- Strong leadership and team management skills, with the ability to motivate and develop high-performing teams
- Excellent customer service skills, with a focus on delivering exceptional guest experiences
- Ability to analyze data and make informed business decisions
- Strong communication and interpersonal skills, with the ability to build relationships with customers, employees, and stakeholders
- ServSafe certification
- Flexible schedule, with a mix of rotating day shifts and mid-shifts
What We Offer:
- Base Salary: $55-60K (paid weekly)
- Monthly bonus plan: $500-$700
- Medical, dental, vision, and life insurance
- Profit-sharing plan
- 401(k) plan with match
- 14 days of paid time off
- 3 paid holidays
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