Sales and Retention Representative

Cox Communications is seeking a highly motivated and results-driven Sales and Retention Representative to join our team. As a key member of our customer loyalty team, you will be responsible for building and maintaining strong relationships with our customers, identifying opportunities to upsell and cross-sell our products and services, and ensuring that our customers receive exceptional service and support.

• Take calls from customers who are considering downgrading or disconnecting, listening to their concerns and steering them toward solutions to turn their experience with us around.
• Have transparent conversations to help customers understand the value of existing Cox products and services, while uncovering the need to add additional products and services.
• Reaffirm the needs of each customer's household and influence or solidify the why Cox products and services satisfy their needs.
• Upsell, cross-sell, and work to retain every customer with whom you interact.
• Negotiate pricing and identify new opportunities while actively engaging in conversation about our competitors and the value Cox provides (following company guidelines, of course).
• Use our customer database to tailor solutions and help customers understand their billing.

As a Sales and Retention Representative at Cox Communications, you will have the opportunity to work in a fast-paced and dynamic environment, where no two days are ever the same. You will be part of a team that is passionate about delivering exceptional customer service and building strong relationships with our customers. In addition to a competitive hourly rate, you will also be eligible for an annual incentive/commission target of $20,400.00.

To be successful in this role, you will need to have excellent communication and interpersonal skills, as well as the ability to work effectively in a team environment. You will also need to be highly motivated and results-driven, with a strong desire to build and maintain strong relationships with our customers. A high school diploma or equivalent is required, and experience in the telecommunications industry is a plus.

Cox Communications offers a comprehensive benefits package, including health care insurance, retirement planning, and paid days off. We are an equal opportunity employer and welcome applications from diverse candidates.