Customer Experience Ambassador

3 days ago


Augusta, Maine, United States Dairy Queen Full time
Job Overview

We're seeking talented individuals who embody the Dairy Queen spirit and are dedicated to delivering exceptional fan experiences. If you thrive in a fast-paced environment, possess excellent communication skills, and are passionate about providing top-notch service, we'd love to hear from you.

Key Responsibilities:
  • Serve as an ambassador of the Dairy Queen brand, maintaining professionalism in all aspects of performance.
  • Welcome fans warmly, creating a welcoming atmosphere for every guest.
  • Assist guests with menu navigation and ingredient questions, ensuring accurate and efficient service.
  • Exceed fan expectations by delivering timely and quality service, fostering a loyal customer base.
  • Calmly resolve guest concerns, adhering to Dairy Queen's service recovery standards.
  • Maintain a cooperative working relationship with management and team members, contributing to a positive work environment.
  • Possess knowledge of restaurant, health, and safety standards, preparing treat products accordingly.
  • Create and maintain a clean, inviting atmosphere for fans and team members alike.
  • Demonstrate genuine passion for excellence, upholding high standards in every interaction.
  • Perform additional duties as assigned by management.
Essential Qualifications:
  • Communicate effectively with guests and coworkers throughout shifts.
  • Remain composed under pressure, maintaining a positive attitude even in challenging situations.
  • Stand for extended periods and lift up to 50 pounds safely.
  • Adhere to established food handling procedures and local health regulations.
  • Display good manners, personal hygiene, and punctuality at all times.
  • Embody a fun, positive attitude, making every interaction a memorable one.

Estimated Salary: $8 - $12 per hour



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