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Retail Sales Associate

1 month ago

Minneapolis, Minnesota, United States The UPS Store Full time

The Customer Service Representative at The UPS Store delivers exceptional customer experiences by providing personalized support for package deliveries and operating various equipment. This role requires a strong understanding of our products and services, as well as excellent communication and problem-solving skills.

Key Responsibilities:
  • Deliver outstanding customer service to walk-in customers and telephone inquiries
  • Practice active listening skills with customers, team members, and leadership
  • Take ownership of customer shipping needs and offer viable solutions
  • Stay up-to-date on product and service offerings, alternative solutions, and industry trends
  • Operate equipment, software, and devices with expertise and willingness to teach others
  • Maintain a clean, organized, and safe working environment
  • Perform other duties as assigned
Requirements:
  • High school diploma or equivalent required
  • Retail/customer service experience
  • Excellent communication and people skills
  • Able to cross-sell and up-sell products and services
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, reliable, and responsible
  • Able to lift 50+ pounds