Senior IT Service Management Professional NH

6 days ago


Concord, New Hampshire, United States Fidelity TalentSource LLC Full time

Fidelity TalentSource LLC is currently seeking an experienced Senior IT Service Management Professional to join their team in New Hampshire. This is a highly transparent position that requires frequent contact with leadership and excellent communication skills.

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of its clients. We help people invest and plan for their future, assist companies and non-profit organizations in delivering benefits to their employees, and provide institutions and independent advisors with investment and technology solutions.

Salary

The estimated annual salary for this position is around $120,000-$150,000, depending on experience and qualifications.

Job Description

This role will be responsible for the execution of IT service management processes in accordance with Fidelity's goal of production stability. The ideal candidate will have 5+ years of experience in a similar operational role, with a technical aptitude and ITIL certification or equivalent experience.

Key Responsibilities
  • Create business and technical executive summaries in a complex technology-based ecosystem
  • Develop and implement change management processes to improve service quality and delivery
  • Facilitate change review and advisory board meetings
  • Assess and communicate the impact of change requests on existing systems
  • Provide oversight for system installations, code deployment, and infrastructure changes
Requirements
  • 5+ years of experience in a similar operational role
  • ITIL certification or equivalent experience
  • Exceptional verbal and written communication skills
  • Working knowledge of development and operations, including coding, infrastructure management, system administration, and DevOps
Benefits

Fidelity offers a range of benefits, including flexible work arrangements, competitive salary, and opportunities for professional growth and development.



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