Automotive Customer Service Specialist

5 days ago


Broken Bow, Oklahoma, United States James Hodge Dodge Chrysler Jeep Ram Full time
Job Overview

We are seeking a skilled Automotive Customer Service Specialist to join our team at James Hodge Dodge Chrysler Jeep Ram. As an expert in customer service, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Greet Customers Promptly: You will greet service department customers promptly and courteously, making a positive first impression.
  • Communicate Effectively: You will listen to customers and clearly translate repair needs to our technicians, ensuring accurate and efficient service.
  • Sell Additional Services: You will upsell additional services using low-pressure, high-integrity methods, enhancing our customers' experience.
  • Provide Estimates: You will provide accurate repair/maintenance estimates, keeping customers informed of costs.
  • Inspect Repair Quality: You will inspect repair quality and ensure all work is complete, maintaining our high standards.
  • Notify Customers: You will notify customers when vehicles are ready for pick-up, ensuring seamless service.
  • Review Repairs: You will review and explain repairs and associated costs with customers, addressing any concerns.
Benefits
  • Competitive Salary: We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience.
  • Benefits Package: Our benefits package includes medical, dental, vision, cancer insurance, life insurance, accident insurance, paid training, short/long-term disability, and an employee purchase program.
About Us

At James Hodge Dodge Chrysler Jeep Ram, we pride ourselves on being a family-owned automotive legacy since 1969. With multiple thriving dealerships across Oklahoma, we are committed to excellence and customer satisfaction. If you are passionate about delivering exceptional customer service and have a knack for problem-solving, we encourage you to apply.



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