Patient Care Consultant
6 days ago
**Job Description**
Emerge Talent Cloud is seeking a skilled Patient Care Consultant to join our team. As a Patient Care Consultant, you will play a vital role in delivering exceptional service and support to patients in a thriving call center environment.
About the Job
This dynamic position offers the opportunity to interact directly with patients while collaborating with internal teams to ensure needs are met with the highest level of care.
Key Responsibilities
- Call Handling: Professionally and empathetically respond to incoming customer calls, emails, or chats, providing accurate information and resolving queries.
- Issue Triage: Identify the nature of customer issues and direct them to the appropriate internal teams for resolution.
- Feedback Collection: Gather patient feedback on technical issues and communicate it to account management, partner pharmacy, and product teams to support continuous improvement.
- Problem Solving: Understand patients' needs, clarify information, research solutions, and present alternatives to ensure satisfaction.
- Customer Engagement: Build strong, positive relationships with patients and foster lasting connections through exceptional service.
- Documentation: Maintain detailed and comprehensive records of all customer interactions for future reference.
Qualifications
- A High School Diploma or equivalent.
- A minimum of 2 years of experience in customer support, service, or success roles, ideally within healthcare or high-growth startups.
- Proven success in a call center environment with excellent performance metrics.
- Strong problem-solving skills, with a focus on process improvement.
- Preferred: Pharmacy Technician certification (support for obtaining certification provided).
What We Offer
- A rewarding role addressing real-world challenges related to medication access.
- A generous vacation package.
- Comprehensive healthcare benefits.
- A competitive salary range of $15.00–$18.00 per hour, based on experience and performance.
- Fully remote work opportunities with growth potential.
-
Rochester, New York, United States Weatherby Healthcare. Full timeWe are seeking a Pulmonology Consultant with expertise in the clinical care of cystic fibrosis patients. The ideal candidate will have proficiency in fiberoptic bronchoscopy and experience with inpatient consulting for pediatric pulmonary cases.About the JobThis is a challenging opportunity to work as a consultant, providing high-quality care to patients...
-
Eye Care Consultant
2 weeks ago
Rochester, New York, United States EssilorLuxottica Full timeAbout UsLensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We're committed to providing exceptional value to our customers by delivering the highest quality Optometric care. As an Eye Care Consultant, you will play a critical role in creating a seamless...
-
Patient Care Specialist
1 week ago
Rochester, New York, United States Excellent Care Service Inc Full timeJob SummaryWe are seeking a dedicated Patient Care Specialist to provide high-quality patient care in a home healthcare setting.The ideal candidate will have previous experience in nursing, patient care, or a related field and possess excellent communication skills.Responsibilities:Provide patient care under the direction of licensed nursing staffAdminister...
-
Intensive Care Unit Nurse Consultant
1 month ago
Rochester, New York, United States Novozen Full timeJob Title: Intensive Care Unit Nurse ConsultantAbout the Job:Novozen Healthcare is seeking a highly skilled Intensive Care Unit (ICU) nurse consultant to join our team. As a seasoned ICU nurse, you will be responsible for providing top-notch patient care in a dynamic and fast-paced environment.Key Responsibilities:• Provide individualized care to patients...
-
Rochester, New York, United States Weatherby Healthcare Full timeJob Description:As a Medical Consultant for Pediatric Pulmonary Care, you will be responsible for providing expert clinical care to pediatric patients with cystic fibrosis and other respiratory conditions. You will work closely with our team to develop and implement treatment plans that meet the unique needs of each patient.Responsibilities:Provide inpatient...
-
Consultant for Fiscal Operations
6 days ago
Rochester, New York, United States Coordinated Care Services, Inc. (CCSI) Full timeCoordinated Care Services, Inc. (CCSI) is a leading provider of program management services, consulting, and operational support. We are seeking a skilled Consultant for Fiscal Operations to join our team in Rochester, NY.This is a full-time position offering a competitive salary of $75,000 per year. The successful candidate will have a bachelor's degree in...
-
Nurse Practitioner Position for Patient Care
1 month ago
Rochester, New York, United States Excellent Care Service Inc Full timeJob DescriptionWe are seeking a Registered Nurse to provide high-quality patient care services.Nursing Responsibilities:Administer nursing care to patients with diverse health needs and conditions.Diagnose and develop personalized treatment plans tailored to individual patient requirements.Monitor and report changes in patient symptoms or behavior, ensuring...
-
Clinical Consultant Psychiatrist
4 weeks ago
Rochester, New York, United States Delta Companies Full time• Location: 60 minutes from New York City• • Job Summary:We are seeking a Clinical Consultant Psychiatrist to join our team at Delta Companies. As a key member of our Consultation-Liaison Psychiatry division, you will provide educational and programmatic leadership, patient care, teaching, and clinical supervision of trainees in Consultation-Liaison...
-
Inpatient Neurology Consultant
5 days ago
Rochester, New York, United States Rochester Regional Health System Full timeWe are seeking a skilled Inpatient Neurology Consultant to join our team at Rochester Regional Health System. As a consultant, you will work closely with our multidisciplinary team to provide expert advice and guidance on complex neurological cases. The ideal candidate will have a strong background in inpatient neurology and excellent communication...
-
Rochester, New York, United States Coordinated Care Services, Inc. (CCSI) Full timeAbout the PositionWe are seeking a skilled Outsourced CFO and Financial Management Consultant to join our team at Coordinated Care Services, Inc. (CCSI). As a key member of our organization, you will play a critical role in providing expert consultation and technical assistance to our customers in the areas of financial management and quality...
-
Dialysis Nurse Consultant
1 week ago
Rochester, New York, United States Anders Group Full timeJob Title: Dialysis Nurse ConsultantLocation: Rochester, New YorkSalary Estimate: $120,000 - $150,000 per year (based on 40 hours of work per week and an 8-hour shift)About the Job:We are seeking a skilled dialysis nurse consultant to join our team in Rochester, New York. As a travel nursing professional, you will have the opportunity to work with various...
-
Rochester, New York, United States University of Rochester Full timeWe are seeking a skilled and dedicated individual to serve as the Ambulatory Orthopaedic Team Lead at the University of Rochester. This dynamic role requires strong leadership and interpersonal skills to effectively oversee multiple areas of the Orthopaedic Clinic Tower.Key Responsibilities:Cultivate a culture of accountability and integrity among team...
-
Nutrition Consultant
3 weeks ago
Rochester, New York, United States Rochester Regional Health Full timeCompany Overview:Rochester Regional Health is a leading healthcare provider committed to delivering high-quality care and innovative services. We strive to foster a culture of collaboration, respect, and empathy, ensuring that every individual receives personalized attention and support. Job Description:We seek an experienced Registered Dietitian to join our...
-
Senior Operating Room Nurse Consultant
4 weeks ago
Rochester, New York, United States Remede Consulting Group Full timeAt Remede Consulting Group, we empower healthcare professionals like you to provide safe and high-quality care to those who need it most. As a dedicated travel nurse RN, you will join our mission to transform the world through your expertise.Job SummaryWe are seeking an experienced OR - Operating Room nurse to join our team for a 13-week contract in...
-
Patient Care Coordinator
2 weeks ago
Rochester, New York, United States GTT, LLC Full timeCareer OpportunityGTT, LLC is seeking a Patient Care Coordinator to join our team. As a Patient Care Coordinator, you will play a crucial role in providing high-quality patient care and supporting our nursing staff.About the JobThe Patient Care Coordinator will assist with patient care activities, including taking vital signs, monitoring patients, and...
-
Patient Care Associate
4 weeks ago
Rochester, New York, United States Monroe County, NY Full timeJob Title: Patient Care AssociateJob SummaryWe are seeking a dedicated and compassionate patient care associate to join our team in Monroe County, NY.In this role, you will have the opportunity to make a meaningful difference in the lives of our patients and their families.Estimated Salary: $40,000 - $55,000 per year (based on New York State...
-
Patient Care Specialist
1 week ago
Rochester, New York, United States University of Rochester Full timeWe are seeking a Patient Care Specialist to join our team at the University of Rochester. As a key member of our healthcare team, you will play a vital role in the care and support of our patients. Your primary responsibilities will include assisting patients with daily tasks, such as bathing, feeding, and dressing, as well as documenting patient progress...
-
Rochester, New York, United States Delta Companies Full timeConsultation-Liaison Psychiatry Leader WantedWe are seeking an experienced Clinical Leader to provide high-quality patient care, educational leadership, and clinical supervision of trainees in our Consultation-Liaison Psychiatry program.This position offers opportunities for professional growth and comes with a comprehensive benefits package through Empire...
-
Patient Care Assistant
6 days ago
Rochester, New York, United States GTT, LLC Full timeJob SummaryGTT, LLC is seeking a skilled Patient Care Technician to join our healthcare team. This role involves providing high-quality patient care and supporting our nursing staff in a dynamic and fast-paced environment.Estimated Salary: $19 - $20 per hourResponsibilities and QualificationsAssist nurses with patient care activities, including taking vital...
-
Patient Care Specialist
4 weeks ago
Rochester, New York, United States Rochester Regional Health Full timeRochester Regional Health is a leading healthcare provider, dedicated to delivering exceptional patient care and service. As a Patient Care Specialist, you will be the heart of our team, providing top-notch care to patients with acute medical diagnoses and multi-system problems.The Acute Medical Unit (5800) at Rochester General Hospital is a fast-paced...