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Dunkin Brands Franchisee Manager

1 week ago


Chicago, Illinois, United States Baskin Robbins Full time

Job Summary:

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We are seeking a highly skilled Multi-Unit Restaurant Manager to join our team as a Franchisee Manager. As a key member of our operations team, you will be responsible for overseeing the daily operations of multiple Baskin Robbins restaurants.

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Key Responsibilities:

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* People Planning and Talent Management Development: Recruit, interview, develop, train, and retain qualified management personnel.* Ensure 24/7 certified shift management coverage.* Monitor and assess restaurant training needs to coach RMs in creating and implementing organizational and training plans that meet Dunkin' Brands requirements.* Identify and address crew and management turnover, forecasting staffing needs against sales, turnover, and growth.* Ensure adherence to all HR-related policies and procedures.* Guest Satisfaction Measures: Improve guest satisfaction in each restaurant by tracking trends using GSS, Dunkin' Brands Consumer Care, and internal customer complaint tools.* Use trend information to identify problems and create action plans to resolve customer complaints within 24 hours of receipt.* Solicit feedback from guests during every restaurant visit and correlate with trend information.* Operations Excellence/QSCM: Ensure Dunkin' Brands operational standards are followed at all times.* Develop and execute plans for timely completion of self-assessments and use operational assessments to identify root causes and create action plans for improvement.* Implement plans that measure and build sales and transactions.* Ensure Restaurant Managers execute current company plan-o-grams and programs.* Explore Local Store Marketing (LSM) opportunities by traveling trade areas to evaluate the current situation and environment, then use that knowledge to create plans to build business.* Coach Restaurant Managers to ensure in-store opportunities are utilized, such as merchandising, suggestive selling, and courtesy sampling.* MUMs primary responsibility is to operate great restaurants through daily involvement.* Actions against franchisee-specific cost category targets to ensure profitability.* Utilize Market Share steps to build sales and increase profitability.* Capital Investment: Keep franchisees informed of facility maintenance needs and upkeep to protect assets.* Ensure contracted services are delivered.* Create plans to address preventative maintenance issues.* Work with franchisees on remodels and refurbishment plans to assure enabling Service The Dunkin' Way criteria.* Follow up on individual restaurants to ensure preventative maintenance plans are followed.

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Requirements:

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* 2+ years of multi-unit restaurant management experience in the QSR industry.* Strong leadership and communication skills.* Ability to work effectively in a fast-paced environment.* Proficiency in Microsoft Office and other software applications.* Strong analytical and problem-solving skills.* Ability to travel to trade areas and other locations as needed.

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What We Offer:

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* Competitive salary and benefits package.* Opportunities for professional growth and development.* Collaborative and dynamic work environment.