Financial Services Coordinator

5 days ago


Salt Lake, Utah, United States ClickLease Full time

About Clicklease

Clicklease is a rapidly growing FinTech company that is disrupting the $1+ trillion financial services industry. Our proprietary technology platform and machine-learning decisioning algorithms are changing the face and pace of commercial equipment finance.

Job Summary

We are seeking motivated and customer-oriented individuals to join our call center team as a Call Center Representative. As a key member of our team, you will be the first point of contact for our customers, providing exceptional service and support.

Key Responsibilities

  • Answer incoming calls and assist customers with their inquiries, requests, and concerns.
  • Provide information about Clicklease products and services.
  • Process customer orders, applications, and payments.
  • Resolve customer complaints and escalate issues when necessary.
  • Keep accurate and detailed records of customer interactions and transactions in our CRM system.
  • Collaborate with other team members and internal departments to resolve customer issues and ensure a seamless customer experience.

Requirements

  • Excellent verbal and written communication skills.
  • Strong customer service and problem-solving skills.
  • Ability to multitask and handle a high volume of calls.
  • Proficient in using CRM systems and other call center tools.
  • Detail-oriented and able to maintain accurate records.
  • High school diploma or equivalent.
  • Previous call center experience is a plus.
  • Bilingual proficiency in English and Spanish is a plus.
  • Ability to work in a fast-paced and dynamic environment.

Benefits

  • Paid life and private medical insurance.
  • Personal days.
  • US dollars salary paid.
  • Access to technical training.
  • Growth opportunities.
  • Amazing office culture.
  • Company-sponsored events.


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