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Sales and Customer Service Representative

2 months ago

Greeley, Colorado, United States Massage Envy Full time
About the Role

We're seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate. As a key member of our team, you will be responsible for delivering exceptional customer experiences and promoting the value of Total Body Care.

Key Responsibilities
  • Provide outstanding customer service and ensure every client feels valued and understood
  • Promote the benefits of Total Body Care by educating clients on new services, selling the Massage Envy Wellness Program, and encouraging homecare retail purchases
  • Support clinic flow by greeting clients, scheduling services, and addressing questions
  • Help grow and retain a client base through in-person and phone/email outreach
What We Offer
  • Competitive base pay of $14.42/hour plus unlimited bonuses and commissions
  • Company contributed medical insurance for full-time team members
  • 401(k) retirement plan for all team members after 6 months of employment
  • Paid Time Off (PTO) for full-time team members
  • Employee Referral Bonus Program ($500 per referred MT)
  • Discounted pet insurance through Fetch
  • A flexible schedule for a better work/life balance
  • In-depth product and service training
  • Employee Assistance Program available
  • 40% off all products
  • Long-term career planning and advancement
Requirements
  • Must be 18 years or older
  • Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
  • Be a critical thinker with excellent math and computer skills and the ability to multitask
  • Have great people skills and be able to establish positive relationships with guests
  • Be a supporter of total body care with a general knowledge of massage and skin care services
Why Join Us?

At Massage Envy, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey. Our team is invested in your success, and we offer a caring community that strives to celebrate individuality and share knowledge.