**About My Big Fat Shawarma**

We are a dynamic and customer-focused restaurant seeking a skilled and enthusiastic Team Member to join our team. As a Shawarma Service Specialist, you will play a vital role in delivering exceptional customer experiences by offering a welcoming and efficient dining experience.

**Key Responsibilities**

• **Food Preparation**: Prepare and assemble menu items according to restaurant standards and customer preferences, ensuring a high level of quality and presentation.
• **Customer Service**: Greet customers warmly, suggest menu items, and assist with inquiries or special requests, providing a personalized and attentive service.
• **Order Accuracy**: Ensure precise order-taking and entry into the system, considering specific dietary needs or modifications, to maintain a seamless service flow.
• **Efficient Service**: Operate swiftly and effectively to maintain a high level of service during busy times, reducing customer wait times and ensuring a positive experience.
• **Maintaining Cleanliness**: Keep the serving area tidy and organized, including restocking utensils, napkins, and condiments as necessary, to maintain a clean and safe environment.
• **Cash Handling**: Process customer payments accurately using cash registers or POS systems, and provide receipts as needed, ensuring a secure and efficient transaction process.
• **Team Collaboration**: Communicate efficiently with kitchen staff and other team members to ensure timely order preparation and delivery, maintaining a smooth and efficient service flow.
• **Adherence to Health and Safety Standards**: Follow appropriate food handling procedures and sanitation protocols to uphold a safe and hygienic workplace, ensuring the well-being of customers and staff.
• **Upselling and Promotion**: Recommend additional menu items or specials to enrich the customer experience and boost sales, providing a personalized and attentive service.
• **Customer Satisfaction**: Monitor customer feedback and promptly address any concerns or issues in a professional manner, aiming to exceed guest expectations and maintain a high level of customer satisfaction.

**Requirements**

• Prior experience in a similar role, ideally in the food service industry or casual dining setting.
• Outstanding customer service abilities with a friendly and approachable attitude.
• Capability to work effectively under pressure and manage multiple tasks in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Basic math proficiency for cash transactions and order calculations.
• Familiarity with Middle Eastern cuisine and ingredients is advantageous.
• Availability for flexible hours, including evenings, weekends, and holidays.

**What We Offer**

As a Shawarma Service Specialist at My Big Fat Shawarma, you will have the opportunity to work in a dynamic and customer-focused environment, develop your skills and knowledge, and be part of a team that is passionate about delivering exceptional customer experiences.