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Bilingual Support Specialist

2 weeks ago

Kennedy Space Center, United States Collabera Full time

About This Opportunity: We are looking for a highly motivated and skilled Bilingual Customer Service Specialist to join our team at Collabera. As a key member of our Professional Services Division, you will be responsible for handling inbound and outbound customer calls, providing exceptional service, and escalating complex issues to ensure timely and satisfactory resolutions.

Key Responsibilities:

  • Handle a high volume of customer calls while maintaining a professional tone and demeanor.
  • Address customer inquiries, resolve concerns, and provide clear explanations of business policies and procedures.
  • Document customer interactions, resolutions, and follow-up actions accurately in internal systems.
  • Collaborate with colleagues to resolve complex customer issues and ensure timely resolutions.
  • Utilize Office Suite tools to streamline documentation, communication, and reporting processes.

Requirements & Qualifications:

  • Education: High School Diploma or GED required.
  • Experience: Minimum 2+ years of customer service experience, preferably in a call center environment.
  • Skills & Competencies:
    • Bilingual (English/Spanish) - REQUIRED
    • Excellent communication and problem-solving skills.
    • Strong organizational and time management skills.
    • Ability to multitask and adapt to changing priorities.