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La Plata Key Holder

2 months ago


La Plata, Maryland, United States COSTELLOS ACE Full time
About the Position

We are seeking a highly motivated and customer-focused Key Holder to join our team at Costello's Ace Hardware. As a Key Holder, you will play a crucial role in providing exceptional customer service, managing inventory, and overseeing store operations.

Key Responsibilities
  • Customer Service: Utilize the E.C.E.T. process in all customer interactions to ensure a positive and personalized experience.
  • Staff Training and Development: Participate in training staff, manage store openings and closings, and enforce operational policies to maintain high store standards.
  • Operational Excellence: Stay informed about promotions, execute daily operational goals set by management, and contribute to merchandising, store cleanliness, and inventory management.
  • Team Collaboration: Collaborate with the team to ensure a positive store environment and customer experience.
Qualifications
  • Leadership and Organizational Skills: Strong leadership and organizational skills to manage store operations and lead the team.
  • Communication Skills: Excellent written and verbal communication abilities to interact with customers and staff.
  • Retail Experience: Previous experience in retail and management roles, with a strong understanding of inventory management and customer service.
  • Reliability and Teamwork: Must have reliable transportation and work well both independently and as part of a team.
Benefits
  • Competitive Compensation: Competitive wages and benefits package, including medical, dental, and vision insurance.
  • Professional Development: Opportunities for professional growth and development, including training and education programs.
  • Work-Life Balance: Generous vacation, personal time, and paid holidays to maintain a healthy work-life balance.
  • Employee Recognition: Recognition and rewards for outstanding performance and contributions to the team.