Tax Office Associate Team Leader

1 month ago


Biloxi, Mississippi, United States H & R Block - Gulf Coast Full time
Job Overview

We are seeking a highly skilled and motivated Associate Team Leader to join our team at H&R Block - Gulf Coast. As a key member of our retail office team, you will play a critical role in delivering exceptional client service and ensuring the smooth operation of our tax office.

Key Responsibilities
  • Support the Multi-Unit Team Leader in leading a team of tax office associates, ensuring quality and consistent execution of service standards.
  • Execute and hold associates accountable to service standards execution and client service experience, escalating concerns to the Multi-Unit Team Leader and District General Manager as necessary.
  • Serve as point of contact for onsite escalated client service concerns, ensuring timely resolution and client satisfaction.
  • Lead daily activities to ensure all tax office associates are scheduled and work is completed according to deadlines, with attention to quality standards, priorities, and overall goals.
  • Lead daily huddles and communicate essential information to office associates, fostering a collaborative and productive work environment.
Requirements
  • Prior experience working in customer service or a similar role, with a strong focus on delivering exceptional client experiences.
  • Strong organizational skills and ability to plan and manage day-to-day office operations, with a keen eye for detail and ability to multitask.
  • Customer-centric mindset and strong communication skills, with the ability to effectively communicate with clients and associates alike.
  • Computer proficiency with the ability to use MS Office, with a strong understanding of software applications and technology.
  • Demonstrated ability to work independently with minimal supervision, with a strong sense of accountability and initiative.
  • Positive attitude and a passion for delivering exceptional client service, with a commitment to continuous learning and professional development.
Preferred Qualifications
  • Experience supervising or managing people, with a proven track record of leading high-performing teams.
  • History of delivering outstanding customer experiences, with a strong focus on client satisfaction and loyalty.
Why Work for H&R Block - Gulf Coast?

We believe in the power of people helping people, and we're committed to creating a workplace culture that values diversity, inclusion, and belonging. As a member of our team, you'll have access to a range of benefits and opportunities for growth and development, including:

  • Employee Assistance Program with Health Advocate.
  • Wellbeing program, BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.

At H&R Block - Gulf Coast, we're committed to building a connected culture that values trust, care, and connections. We believe in creating an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. If you're looking to make a meaningful impact and join a team that values diversity, inclusion, and belonging, we encourage you to apply for this exciting opportunity.



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