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Automotive Customer Service Representative

2 months ago

Sacramento, California, United States Pep Boys Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Specialist - Automotive to join our team at Pep Boys. As a key member of our sales and service team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and driving sales growth.

Key Responsibilities:

  • Customer Engagement: Engage with customers to understand their needs, provide solutions, and build trust.
  • Sales and Service: Sell parts and services that meet our customers' needs, and ensure that our customers' vehicles are running at peak efficiency.
  • Customer Care: Assist with various aspects of customer care, including work order and register assistance, facility maintenance, and outside purchase ordering.
  • Policy and Procedure: Follow all policies and procedures related to cash, credit, check, refund, and return policies.

Requirements:

  • Excellent Communication Skills: Strong verbal and written communication skills to effectively engage with customers and colleagues.
  • Customer Focus: A customer-centric approach to sales and service, with a focus on building strong relationships and driving sales growth.
  • Technical Skills: Basic knowledge of automotive parts and services, with a willingness to learn and develop skills.
  • Teamwork: Ability to work collaboratively with colleagues to achieve sales and service goals.

What We Offer:

  • Competitive Compensation: A competitive salary and bonus structure.
  • Opportunities for Growth: Opportunities for career advancement and professional development.
  • Benefits: A comprehensive benefits package, including medical, dental, and vision insurance.