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Guest Advocate

2 months ago

Towson, Maryland, United States Target Full time
About Target

Target is a Fortune 50 company with over 400,000 team members worldwide, operating as one of America's leading retailers. Our purpose is to help all families discover the joy of everyday life, and we prioritize relationships, fuel growth opportunities, and succeed as one Target team.

About the Role

We're seeking a Guest Advocate to join our team, responsible for delivering exceptional guest experiences. As a Guest Advocate, you'll be the face of Target, welcoming and thanking guests, and exceeding their expectations by focusing on guest interaction and recovery.

Key Responsibilities
  • Deliver easy and seamless service to all guests, including those using Order Pick Up, Drive Up, and Registry services.
  • Be knowledgeable about our products and services, and able to educate guests on their benefits.
  • Scan and bag guest items efficiently, neatly, and in compliance with food safety standards and company best practices.
  • Work efficiently to minimize guest wait time while maintaining guest service and accuracy.
  • Make the guest aware of current and upcoming brand launches, store activities, and events.
  • Speak to the benefits of the Target RedCard with every guest and assist them through the application process.
  • Understand and show guests how to use Wallet and other features and offerings within the Target App.
  • Be familiar with all fulfillment services and know how to direct the guest to enroll, activate, and use them.
  • Attempt every return and follow register prompts, empowered to make it right for the guest while following Target's policies and procedures.
  • Deliver exceptional service to guests with disabilities, ensuring a welcoming and inclusive experience.
Requirements
  • Excellent communication and interpersonal skills, with a welcoming and helpful attitude toward guests and team members.
  • Ability to work efficiently in a fast-paced environment, with a focus on guest service and accuracy.
  • Knowledge of our products and services, with the ability to educate guests on their benefits.
  • Ability to work independently and as part of a team, with a focus on delivering exceptional guest experiences.
  • Flexibility to work a variety of shifts, including nights, weekends, and holidays.
What We Offer

As a Guest Advocate at Target, you'll enjoy a competitive benefits package, including financial and education benefits, as well as opportunities for growth and development. We're committed to creating a safe and inclusive work environment, and we're proud to be an equal opportunity employer.