Automotive Service Advisor
3 weeks ago
We are seeking a skilled and customer-focused Service Advisor to join our team at Central Buick GMC of Norwood. As a Service Advisor, you will play a critical role in providing exceptional service to our customers, ensuring their vehicles are properly maintained, and exceeding their expectations.
Key Responsibilities:- Welcome and assist customers with their vehicle concerns, providing a positive and professional experience.
- Inspect vehicles and provide accurate repair estimates, ensuring transparency and clarity for our customers.
- Educate customers on maintenance and repair services, empowering them to make informed decisions.
- Schedule appointments and keep customers informed of repair progress, maintaining open communication.
- Ensure outstanding customer service, addressing any concerns and resolving issues promptly.
- Maintain product knowledge and stay updated on dealership offerings, providing expert advice to our customers.
- Coordinate with team members for efficient workflow, ensuring seamless service delivery.
- Utilize computer systems for customer and vehicle records, maintaining accurate and up-to-date information.
- High school diploma or equivalent, with prior experience in the automotive industry preferred.
- Strong communication and customer service skills, with the ability to multitask and work in a dynamic environment.
- Attention to detail and proficiency in service management software, with a valid driver's license and clean driving history.
- Background check and drug test required, with a commitment to maintaining a safe and healthy work environment.
- Competitive base salary with commission structure, providing opportunities for growth and success.
- Comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan with company match.
- Paid time off and holidays, allowing for work-life balance and relaxation.
Central Buick GMC of Norwood is an equal opportunity employer, dedicated to creating an inclusive work environment for all employees. We welcome applications from diverse candidates and are committed to providing a safe and respectful workplace.
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