Customer Experience Specialist

7 days ago


Clearfield, Pennsylvania, United States CNB Bank ErieBank Holiday Financial Services Full time

**Job Summary:**

We are seeking a highly skilled CUSTOMER EXPERIENCE SPECIALIST - CRM to join our team at CNB Bank. As a key member of our organization, you will be responsible for managing the product life cycle of our Customer Relationship Management (CRM) system.

**Key Responsibilities:**

  • Manage system enhancements: Organize all initiatives related to system enhancements, support tickets, and roadmap items for completion.
  • Support issue resolution: Assist the Application Experience Officer in identifying and resolving system issues while working alongside vendor technical support as needed.
  • Contribute to pre-testing: Contribute and participate in pre-testing of product development initiatives by evaluating proposals to identify potential problem areas and make appropriate recommendations to the Application Experience Officer.

**Requirements:

  • Education and Experience: A college degree or advanced education in computer science, product management, or a related field is required. 2+ years of banking experience with experience in developing and managing CRM systems is essential.
  • Skills and Qualifications: Strong business background coupled with technical aptitude, ability to communicate clearly to all business lines, and possess professional communication and interpersonal skills.

**Salary and Benefits:**

The estimated salary for this position is $60,000-$80,000 per year, depending on experience. Additionally, we offer a comprehensive benefits package including medical, dental, vision, life insurance, 401K with company match, and paid time off.



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