Data Analyst

4 weeks ago


Dania Beach, Florida, United States IntelePeer Cloud Communications LLC Full time

About IntelePeer Cloud Communications LLC

We are seeking a skilled Data Analyst to drive success with our customer base.

The ideal candidate will be critical for success as we identify and develop key performance indicators, metrics, and data visualizations.

Key Responsibilities:

  • Identify, review, and analyze customer interaction records and logs to create meaningful success metrics and key performance indicators.
  • Collaborate with internal teams to identify and track business case metrics.
  • Lead continuous improvement initiatives, including regular call reviews, data coordination, analysis, and client presentations.
  • Develop and interpret weekly performance scorecards and contribute to quarterly business reviews.
  • Identify potential areas for application performance enhancement.
  • Strategize to improve self-service rates and ID & Authentication rates.
  • Be a major voice and proponent of a "Data First" mentality.
  • Utilize various reports to pinpoint areas needing attention or analysis, validate successful performance, or provide immediate notification of issues.
  • Create and maintain documentation related to analytics processes and decision-making.

Qualifications:

  • Strong background in data analysis, with proven experience in reviewing data and formulating recommendations.
  • Advanced proficiency in MS Excel, SQL, and reporting-analytics tools like Looker and MS BI.
  • Extreme curiosity and creativity drive.
  • Excellent analytical skills with attention to detail.
  • Strong problem-solving abilities and a results-driven mindset.
  • Excellent communication and presentation skills.
  • Bachelor's degree in Data Analytics, Statistics, Computer Science, or a related field.

Why you'll love it here:

  • Unlimited Vacation for exempt employees
  • Paid Holidays
  • Competitive medical, dental & vision insurance for employees and their dependents
  • 401K Retirement Plan
  • Stock Options
  • Company-paid life insurance
  • Health & Flexible Savings Accounts
  • Cell phone, gym, and internet reimbursement
  • Paid Parental Leave
  • Tuition Reimbursement
  • Employee Assistance Program (EAP)
  • Free snacks (Denver, and or Fort Lauderdale)
  • Fun events (virtual and in-person)

Applicants must be authorized to work for any employer in the U.S.

We are unable to sponsor or take over sponsorship of an employment visa at this time.

Please refer to our Privacy Policy for any questions on how IntelePeer complies with GDPR.

For California residents only:

Please refer to the link below for IntelePeer's Applicant CCPA Privacy Notice.

IntelePeer participates in E-Verify.


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