Taproom Ambassador

WeldWerks Brewing Co. is a fast-growing, locally owned, and operated craft brewery in historic downtown Greeley, Colorado. We execute our unique and original product line with the highest quality ingredients, a state-of-the-art brewing system, and the latest brewing practices.

We are seeking a skilled and charismatic Taproom Ambassador to join our team. As a key part of our business, our tap room often provides craft beer enthusiasts the first experience of our brewery and beers. The Taproom Ambassador is the first brewery representative that our guests meet, and it is imperative that our staff be approachable, friendly, and knowledgeable.

1. Craft the Environment: Ensure that all guests feel welcome and are given responsive, informative, and courteous service. Maintain a safe and healthy taproom environment for guests and co-workers. Speak knowledgeably about current beer and food offerings as well as general company and brewing operations. Keep the taproom and outside areas clean and organized at all times. Contribute to building a continually improving taproom experience by identifying and communicating service and workflow inconsistencies and inefficiencies as well as taproom aesthetic and atmosphere enhancements.
2. Be a Strong Teammate: Understand communication channels and expectations and be able to share and receive constructive feedback to leadership and peers. Display flexibility and willingness to cover shifts and provide additional team support when needed. Be available to work a minimum of three scheduled shifts per week with an emphasis on weekends. Acquire all applicable trainings such as but not limited to TIPS training and Cicerone Certified Beer Server certification in a timely manner.
3. Take Initiative: Approach issues, either operational or guest-related, by applying personal judgment based on general procedural guidelines. Identify gaps in product and operational knowledge and take independent action to seek answers and take advantage of educational offerings. During downtime, ensure all delegated tasks are complete.
4. Support Restaurant Operations: Supply customers with accurate and knowledgeable information about menu items with a particular emphasis on allergens. Deliver food orders to tables in a timely manner; understand when to prioritize food delivery over other tasks. Bus tables and run bus tubs to the dish station to keep tables clean and the kitchen stocked.

1. Skills and Knowledge: Basic knowledge of and a passion for craft beer and the hospitality industry. Strong verbal and written communication skills. Basic math skills and ability to use a POS system. Customer service experience a plus.
2. Personal Competencies: Excellent customer service and interpersonal skills. Communicate effectively with guests, leadership, and co-workers. Ability to remain calm under pressure or when dealing with disgruntled guests. Be a strong and trusting team player. Basic problem-solving skills.
3. Supervision Skills: Can use independent action in setting objectives and deciding how to proceed with daily operations. Uses self-direction in discovering tasks and staying busy through slow periods. In the absence of direct management, is able to coordinate with teammates in determining and adjusting daily staffing needs.
4. Hours, Travel, and Physical Requirements: Must be 21 years old. Must have regular availability to work weekends, evenings, and events. Work in a standing position for long periods of time. Frequently lift up to 160 pounds.

We offer flexible scheduling, a 401(k) retirement plan, sick and holiday pay, paid time off, educational opportunities, and of course, plenty of free beer. This position qualifies to participate in the company tip pool. Tips are pooled and paid out on a monthly basis for all eligible positions. Full-time employees also are eligible for full health care benefits which include 100% paid employee coverage and 50% premium coverage for dependents. Beyond that, we have plenty of other soft benefits and opportunities to share upon hiring.

Disclaimer: The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

Wage information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is WeldWerks' good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, or other position-related reasons.

Applicants are asked to submit a resume which contains prior job experience. Please note that applicants can redact their birth date, date of attendance of educational institutions, and graduations dates in accordance with Colorado law.

WeldWerks is an equal opportunity employer and will not tolerate discrimination against any employee or applicant seeking employment on the basis of race, color, religion, creed, sex, national origin, age, disability, sexual orientation, marital status, public assistance status, veteran status, or any other characteristic protected by law.