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Restaurant Operations Manager

1 month ago

Artesia, California, United States 1026 - Dave's Hot Chicken - Artesia Full time
Job Description

The Shift Leader is responsible for overseeing all restaurant activities while on duty. This includes ensuring that all Team Members are performing their job responsibilities and meeting expectations. The Shift Leader will work closely with the restaurant management team to ensure that all activities are consistent with and supportive of the restaurant's business plan.

Duties

The Shift Leader supervises fellow coworkers while they work, monitors their performance, ensures they comply with company and safety policies, and delegates tasks appropriately. Some of the key responsibilities include:

- Following the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities
- Communicating with the immediate supervisor when additional training guidance and practice is needed
- Effectively and consistently conducting Ops Walks and Q&A checks to correct areas of opportunity
- Organizing shift schedules for Team Members and monitoring attendance, tardiness, and time off
- Assigning duties to specific employees based on role and skills
- Understanding how each job responsibility impacts guests, employees, and overall restaurant operations
- Greeting guests, recording orders, and serving food and beverages with a consistently positive and helpful attitude
- Ensuring Team Members work together to prepare items on the Dave's Hot Chicken menu while following cooking instructions, safety procedures, and sanitary requirements
- Maintaining a neat and tidy appearance by wearing a uniform and adhering to the uniform policy

Requirements

- Current student or high school diploma/GED preferred
- Must be at least 18 years old and fluent in English
- Certified in all stations following the DHC Training Program
- Flexibility to work nights, weekends, and holidays
- Ability to stand for long periods of time and work in a fast-paced environment
- Positive attitude while conducting any and all duties
- Commitment to guest satisfaction
- Effective communicator with co-workers and the restaurant management team

Transportation & Accessibility

- Must have reliable transportation to work, a driver's license, and proof of insurance
- Must have a telephone or other reliable method of communicating with supervisor and co-workers

Hours

- Must be able and willing to work flexible hours including opening and closing shifts
- This includes working weekends/nights and holidays whenever necessary

Skills & Abilities

- Ability to delegate tasks
- Excellent time management, organizational, and planning skills
- Strong people/guest service skills
- Ability to look at the restaurant operations from a guest's point of view
- Ability to take initiative and solve problems
- Able to stand for long periods of time
- Able to bend and stoop
- Able to work around heat
- Able to work around others in close quarters
- Able to lift 50-75 lbs. comfortably